Privacy Policy

Last updated: February 2024

Guest Brothers Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you request a quote or contact us.
• Property Information: Details about your property relevant to roofing work.
• Usage Data: Information about how you use our website, including pages visited and time spent.
• Communications: Records of correspondence if you contact us.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver our roofing services
• Send you relevant updates about your project
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data based on:

• Contract: To fulfil our contractual obligations to you
• Legitimate Interests: To run our business and improve our services
• Consent: Where you have given explicit consent
• Legal Obligation: To comply with applicable laws

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Our suppliers and subcontractors (where necessary for your project)
• Professional advisors (accountants, lawyers)
• Regulatory authorities (when required by law)

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:

• Enquiry data: 2 years if no work is undertaken
• Customer records: 7 years after project completion (for warranty and legal purposes)
• Website analytics: 26 months

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at info@guestbrothers.co.uk.

7. Cookies

Our website uses essential cookies to function properly. We may also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Guest Brothers Ltd
21 Fairfield Avenue, Brown Edge
Stoke-on-Trent, ST6 8SA
Phone: 07941 779009
Email: info@guestbrothers.co.uk