Privacy Policy

Last updated: November 2026

Guest Brothers Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you request a quote or contact us.
• Property Information: Details about your property relevant to roofing work.
• Usage Data: Information about how you use our website, including pages visited and time spent.
• Communications: Records of correspondence if you contact us.
• Website Contact Form: When you send an enquiry through the contact form on our website we store your name, phone number, email address, postcode, the service you are interested in and your message, together with the IP address and browser type the form was sent from. We also send an automatic acknowledgement e-mail to the address you give.
• Spam Filtering: Every message sent through the contact form is checked automatically for spam. The check runs on our own website and no outside company is involved. It looks at the content of the message, the IP address and browser type it was sent from, how quickly the form was filled in, and whether the same message has been sent before. Messages that look like spam are held back and are not passed on straight away; we can review held messages and release any that are genuine. If you have sent us an enquiry and not heard back within 24 hours, please call us on 07941 779009.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver our roofing services
• Send you relevant updates about your project
• Improve our website and services
• Protect our contact form from spam and misuse
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data based on:

• Contract: To fulfil our contractual obligations to you
• Legitimate Interests: To run our business, improve our services and keep our contact form free of spam
• Consent: Where you have given explicit consent
• Legal Obligation: To comply with applicable laws

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Our suppliers and subcontractors (where necessary for your project)
• Professional advisors (accountants, lawyers)
• Regulatory authorities (when required by law)

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:

• Enquiry data: 2 years if no work is undertaken
• Messages held as spam: deleted automatically after 60 days
• Customer records: 7 years after project completion (for warranty and legal purposes)
• Website analytics: 26 months

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at p.guest@guestbros.co.uk.

7. Cookies and Analytics

Our website uses Google Analytics 4, a service provided by Google Ireland Ltd and Google LLC, to produce visitor statistics so that we can understand how visitors use our site.

Analytics cookies are only set after you accept them in the cookie banner. If you decline, no analytics cookies are set. Your choice is stored in your browser's local storage, and you can change it at any time using "Cookie settings" in the footer of this website (open Cookie settings). You can also control cookies through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Guest Brothers Ltd
21 Fairfield Avenue, Brown Edge
Stoke-on-Trent, ST6 8SA
Phone: 07941 779009
Email: p.guest@guestbros.co.uk